Frequently asked questions
Understand what comes next.
15 answers about RAIVA, working with documents and preparing a concrete use case. Product principles and deployment evidence remain distinct.
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Understand the platform
What is RAIVA?
RAIVA is an evidence-based AI platform for company knowledge and verifiable work results. It connects information to specific sources and makes research and review steps traceable. Suitability is assessed against your actual task.
Further informationHow does RAIVA differ from general AI chat?
The stated focus is company sources, source binding, traceable review and bounded workspaces. General AI systems can also use documents; what matters is which claims you can actually verify in a specific workflow.
Further informationWhat counts as supporting evidence?
Evidence connects a claim to a passage that supports it in context. A link alone is insufficient. Document version, applicability and review scope must be assessed separately.
Further informationDoes RAIVA eliminate hallucinations entirely?
Complete freedom from errors is not promised. Source binding and evidence review aim to make unsupported claims visible. Human review remains necessary, especially for consequential decisions.
Further informationAre Virtual Employees already available?
Virtual Employees are a strategic future vision: specialised virtual colleagues with defined tasks, permissions and human approvals. This preview makes no promise of autonomous work already being available.
Further informationWork with documents
Which sources can we use?
Your documents and existing information sources are the starting point. Formats, specific connections, text recognition and preparation quality must be clarified against the intended collection; no universal integration list is promised here.
Further informationHow are versions handled?
Document version and provenance should remain part of the research context. A higher version number or newer file date alone does not establish validity. Which version applies requires a separate review.
Further informationWhat happens when sources conflict?
Conflicting claims are presented alongside their passages. An unresolved question must not be concealed by an apparently certain choice. The responsible specialist assesses applicability and further documents needed.
Further informationWhat does missing evidence mean?
No sufficient support was identified in the material considered. This proves neither the opposite of a claim nor that a document does not exist. Collection scope, access limits and further research are stated.
Further informationHow can calculations be traced?
Inputs, sources, units, period and calculation rule must be visible together. A deterministic result confirms only the defined operation; it does not replace assessment of the selection and meaning of the figures.
Further informationPrepare your deployment
How are access rights handled?
Defined permissions and workspaces form the intended framework. Actual access enforcement, roles, changes and tests must be demonstrated for your deployment. A product description does not replace this evidence.
Further informationWho reviews and decides?
Responsible people assess sources, open issues and professional consequences. An audit trail supports this task but does not grant approval. Responsibilities and required decisions should be defined before use.
Further informationWhere can we find operational and security evidence?
The Trust Center is the starting point for reviewing available information. Required evidence about operations, data processing and security must be requested and assessed separately. This preview confirms no certification or production approval.
Further informationWhat is needed for introduction?
A bounded task, approved documents, appropriate rights and responsible specialists. Source quality, operations, scope, price and effort are agreed individually. No fixed introduction period is promised here.
Further informationHow do we request a demo?
Use the contact page to describe your task, document types and questions. This sends a request; it does not book an appointment. Please do not initially submit confidential original documents.
Further informationNext step
See RAIVA on your own documents.
In a demo we walk through one question from your work, with sources and open review points.